Frequently Asked Questions

We offer premium collectible dolls from various brands including JunYing, Mozu, and JY Figures. Our collection includes realistic and anime-style dolls in various sizes ranging from 60cm to 170cm. Browse our brands page to explore all available options.

Material formulations, finishes, and care requirements vary by brand and model. Read the specifications and care instructions for the exact product and selected options. If material testing matters to your purchase, ask support for documentation covering that model before ordering; a material name alone does not establish a product certification.

We offer dolls in various sizes from 60cm to 170cm. Sizes vary by brand and model. Check individual product pages for specific size options, or browse our in-stock collection to see available sizes for ready-to-ship items.

We source all our dolls directly from reputable manufacturers and authorized distributors. Every doll comes with authenticity guarantees and manufacturer documentation. We only work with trusted brands like JunYing, Mozu, and JY Figures, ensuring you receive genuine products. If you have concerns about authenticity, please contact us and we can provide verification details for your purchase.

For beginners, we recommend starting with our comprehensive guides that cover everything from choosing your first doll to care and maintenance. Consider entry-level TPE dolls as they offer excellent value and a softer feel. Browse our shop by price page to find budget-friendly options, or check our material comparison guide to understand TPE vs silicone options.

Compare the feel, weight, finishes, care requirements, and price of the specific models you are considering. TPE options often emphasize softness and a lower purchase price, while silicone options may offer different surface detailing and care requirements. Formulation, construction, and maintenance affect durability; material alone does not determine a product's lifespan. For detailed comparisons, visit our Shop by Material page.

Price depends on the model's material formulation, construction, finishing, size, and included options. Compare the exact specifications and current product prices rather than treating silicone as a guarantee of better quality or a longer lifespan. TPE and silicone models can suit different budgets, handling needs, and care preferences.

A TPE model may suit a first purchase if its price, feel, weight, and care requirements match your needs. Compare the listed weight and dimensions rather than assuming TPE is lighter, and review the manufacturer's care instructions before choosing.

S-TPE (Super TPE) is an advanced formulation of TPE that offers improved durability and texture compared to standard TPE. It provides a softer feel while being more resistant to wear and staining. S-TPE combines the affordability of TPE with enhanced performance characteristics, making it a popular mid-range option between standard TPE and silicone.

Most of our dolls come with built-in, anatomically accurate vagina options as a standard feature. The design and depth vary by model and brand. Some dolls offer removable insert options for different experiences. Check individual product pages for specific details about available vagina configurations and customization options.

Implanted hair is permanently rooted into the scalp, providing a more realistic appearance that doesn't require removal. Wigs offer versatility - you can change styles, colors, and lengths easily. Implanted hair requires careful maintenance to prevent tangling, while wigs can be removed for easier cleaning and styling. Both options are available depending on the doll model.

Yes, many of our dolls offer breast customization options including size, shape, and firmness. Options vary by brand and model. Some dolls feature fixed breasts, while others allow you to select from various cup sizes and styles. Check individual product pages or contact us for specific customization options available for your chosen model.

Yes, pubic hair customization is available on many models. You can choose from various styles, colors, and densities, or opt for a completely smooth look. Some dolls feature implanted pubic hair, while others may use removable options. Customization availability depends on the specific doll model and brand.

Doll leg options typically include fixed legs, articulated legs with joints for posing, and sometimes removable legs for easier storage and transportation. Some models offer different leg positions or poses. The specific options depend on the doll model and brand. Check product specifications for detailed leg configuration information.

Yes, many of our dolls offer softer body material options. TPE dolls naturally provide a softer, more flexible feel. Some models also offer enhanced softness options for specific body parts. If you're looking for the softest possible feel, TPE dolls or hybrid TPE/silicone combinations are typically the best choice. Contact us to discuss softness options for specific models.

Yes, many of our premium dolls feature highly realistic details including visible veins, skin texture variations, and anatomical accuracy. Silicone dolls typically offer the most detailed and realistic features, including intricate vein patterns and skin texture. The level of detail varies by brand and model - check individual product pages for specific information about realistic features.

Yes, many of our dolls offer customization options including head, body, hair, makeup, and accessories. Customization options vary by product and brand. Check the individual product page for available customization options. A made-to-order or customized order receives a full refund when its cancellation request is received within 24 hours of order confirmation and actual production has not started. After 24 hours and before actual production starts, the cancellation charge is 10% of the discounted item subtotal, capped at the amount already paid for that item; the amount paid less that charge is refunded. After documented production starts, change-of-mind cancellation and return are unavailable, including for a customized display figure. Defects, seller-caused issues, and applicable legal rights remain separate. For more information, see our return policy or visit our customization page.

Doll weight varies significantly by size and material. Smaller dolls (60-100cm) typically weigh 15-30 lbs, medium dolls (100-140cm) weigh 30-60 lbs, and larger dolls (140-170cm) can weigh 60-100+ lbs. TPE dolls are generally lighter than silicone dolls of the same size. Check individual product pages for specific weight information.

Handling difficulty depends on the doll's weight and your physical capability. Larger dolls (140cm+) can be challenging to move alone. We recommend using proper lifting techniques: support the head and torso, bend your knees, and lift with your legs. For easier handling, consider smaller or lighter models, or invest in accessories like dollies, rolling stands, or patient lifts. Check our guides section for detailed handling tutorials.

Yes, we offer several lightweight options. Smaller dolls (60-100cm) are significantly lighter, typically 15-30 lbs. TPE dolls are generally lighter than silicone dolls of the same size. Some models also feature hollow construction or lighter internal skeletons to reduce overall weight. Browse our collection and check product specifications for weight details.

We recommend several accessories to make handling easier: dollies or rolling carts for transportation, adjustable stands for display and storage, patient lifts for larger dolls, and storage cases to protect your doll. These accessories can significantly reduce the physical effort required to move and position your doll safely.

TPE dolls require regular maintenance: clean with warm water and mild soap after each use, dry thoroughly, apply renewing powder regularly to maintain texture, store in a cool, dry place away from direct sunlight, avoid contact with dark fabrics that may stain, and use only water-based lubricants. For comprehensive care instructions, visit our guides section or check our material care guide.

Silicone dolls are easier to maintain: clean with soap and water or toy cleaner after use, less frequent powdering needed compared to TPE, more resistant to staining and discoloration, can be sterilized with boiling water if needed, and compatible with both water-based and silicone lubricants. Silicone's non-porous nature makes it easier to clean and maintain.

Lifespan depends on the model, construction, usage, care routine, storage, and handling. Follow the manufacturer's instructions and review any model-specific warranty terms before buying; material alone does not establish how long a doll will last.

We provide guidance on minor repairs and maintenance. For significant damage, we recommend contacting the manufacturer or a professional repair service. Some common issues like minor tears or color fading can be addressed with repair kits available from various suppliers. For specific repair needs, please contact us and we can provide recommendations based on your doll's material and the type of damage.

To prevent staining: avoid contact with dark fabrics, leather, or dyed materials; store in light-colored clothing or storage bags; clean immediately after use; apply renewing powder regularly; keep away from direct sunlight and heat sources; and use only water-based lubricants. If staining occurs, gentle cleaning with specialized TPE cleaners may help, but prevention is key.

Powder frequency depends on usage. Generally, powder your TPE doll after each cleaning session, or at least once every 1-2 weeks if not in regular use. Powdering helps maintain the soft texture and prevents the material from becoming sticky. Use talc-free renewing powder specifically designed for TPE dolls. Silicone dolls require much less frequent powdering.

The store's shipping policy lists dispatch within 1 business day for in-stock items. Delivery time then depends on the warehouse, destination, and selected shipping service. Made-to-order and pre-order items also require production time, which varies by brand and selected options. Confirm the expected timing before paying if you have a deadline. For delivery guidance and the full store policy, visit our Shipping & Return Policy page. Check our in-stock page for ready-to-ship items.

Free shipping applies only when offered for your order and destination. Review the shipping services, charges, and any applicable taxes shown at checkout before paying. Customs charges may also apply. For more details, see our Shipping & Return Policy.

Yes, all packages are shipped in 100% discreet packaging with no indication of contents on the exterior. Your privacy is our priority, and the packaging will appear as a standard neutral box with no labels or information revealing the contents.

Yes, we ship to most countries worldwide including Asia, Europe, and North America. We can deliver to remote areas in these regions. However, we do not ship to countries that have strict laws regarding sex dolls. If you're unsure about shipping to your location, please contact us before placing an order. International customers are responsible for any customs duties or taxes. Learn more on our Shipping & Return Policy page.

Yes, a tracking number will be provided once your item is ready for shipment. You'll receive tracking information via email, allowing you to monitor your package's progress throughout the shipping process. For made-to-order items, you may receive two tracking numbers: one for shipment from the factory to the logistics company, and one for shipment to your address.

Effective September 6, 2026. Unopened and unused pre-manufactured display or collectible figures can be requested for return within 30 days of delivery without a restocking charge; the customer pays return shipping, and any original shipping charge is not refunded. Made-to-order or customized display figures are excluded from that change-of-mind return after actual production starts. Adult intimate-use products clearly classified before purchase do not have change-of-mind returns after carrier handoff. Defects, wrong items, shipping damage, inability to fulfill, and applicable legal rights are handled separately. Start with our Shipping & Return Policy page.

An in-stock order receives a full refund when the request is received before carrier handoff. A made-to-order or customized order receives a full refund within 24 hours if actual production has not started; after 24 hours but before production starts, the retained charge is 10% of the discounted item subtotal, capped at the amount paid for that item, and the amount paid less that charge is refunded. A display-figure pre-order that is not made-to-order has separate disclosed-deposit rules; every made-to-order or customized pre-order follows the made-to-order rules. The time the request is received controls, even if support reads it later. See our Shipping & Return Policy page.

Available payment methods depend on your country, currency, and order. Review the options shown at checkout before placing your order. Installments are available only when an eligible plan is offered at checkout. Availability, minimum spend, and approval depend on the provider and your market. Paying with PayPal or Shop Pay does not by itself mean an installment plan is available. For help reviewing payment options, visit our Payment Methods page.